Privacy Policy & SMS Terms of Service
Effective Date: October 2026 · Franklin Physical Therapy LLC
Mobile Information Non-Sharing Policy (A2P 10DLC Compliance)
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your phone number, mobile consent, and SMS communications are kept strictly confidential within Franklin Physical Therapy LLC and are used exclusively to facilitate your healthcare inquiries, appointment scheduling, and direct treatment communications.
1. Practice Information
Franklin Physical Therapy LLC ("we," "us," or "our") provides licensed, one-on-one physical therapy services. We are dedicated to safeguarding your personal, contact, and healthcare data in compliance with applicable federal and state privacy laws, including HIPAA and CTIA/10DLC standards.
Entity: Franklin Physical Therapy LLC
Managing Member: Derek Hendershot, PT, DPT
Physical Address: 284 NJ-23, Franklin, NJ 07416
Telephone / SMS: (973) 531-7592
Fax: (973) 352-6448
2. Mobile SMS Messaging Terms & Consent
By submitting your telephone number on our website forms (including consultation requests or contact forms) and checking the SMS opt-in consent box, you provide express written consent to receive SMS text messages from Franklin Physical Therapy.
- Purpose of Messages: Appointment reminders, schedule confirmations, intake forms, clinical follow-ups, and direct replies to your consultations or inquiries.
- Consent Not Required for Care: Consent to receive marketing or transactional SMS messages is not a condition of receiving physical therapy treatment or purchasing any services from Franklin Physical Therapy LLC.
- Message Frequency: Message frequency varies depending on your appointment schedule and interaction with our clinic (typically 2 to 6 messages per active treatment month).
- Rates and Charges: Message and data rates may apply as determined by your mobile service provider.
- How to Opt-Out: You can cancel SMS notifications at any time. Simply reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from us. Upon texting STOP, you will receive one confirmation SMS verifying your opt-out.
- Help & Support: If you experience any issues or need assistance, reply HELP to any message or call our office directly at (973) 531-7592.
- Carrier Liability Disclaimer: Mobile carriers (including but not limited to AT&T, T-Mobile, Verizon) are not liable for delayed or undelivered messages.
3. Information We Collect
We collect information that you voluntarily provide to us when submitting inquiries on our website or speaking with our team:
- Contact details: First and last name, email address, mobile phone number
- Clinical preferences: Desired therapy service, description of injury or symptoms
- Scheduling preferences: Preferred days and times for evaluations
- Insurance and billing details provided during intake
4. How We Use and Protect Your Data
We use your information exclusively to provide one-on-one physical therapy services, coordinate schedules, verify health insurance coverage, and respond to your patient inquiries. We do not sell, rent, trade, or share your contact information or mobile opt-in data with third-party marketing brokers or advertisers.
5. Contact Us
If you have questions or concerns regarding this Privacy Policy or our SMS messaging practices, please contact our clinic:
North Jersey Mobile Physical Therapy LLC (DBA Franklin Physical Therapy)
Physical & Registered Address: 36 Jenkins Rd, Franklin, NJ 07416
Clinic Location: 284 NJ-23, Franklin, NJ 07416
Phone: (973) 531-7592 · Fax: (973) 352-6448
Email: hello@nickiemarketingnj.com
Website: franklinptnj.com